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State of Video Conferencing 2018

Data to help leaders understand how video conferencing impacts communication throughout their organization and choose what setup is right for them.

Video Conferencing Software & Comparisons

45% of companies choose Zoom or Skype for Business over all other options.

Percentage of Respondents by Software

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Video Conferencing Software

Percentage of Respondents by Software

64% of companies with 500 or more employees use Skype for Business. 72% of companies with 500 or fewer use Zoom.

Top Video Conferencing Software by Company Size

    Company Size

    Skype for Business

    Zoom

    Percentage of Respondents Using Software x Company Size

    Skype for Business

    Zoom

    Zoom, Skype for Business, and Google Hangouts are the most used amongst growing companies.

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    Zoom and Slack earn highest customer satisfaction ratings on G2 Crowd for video conferencing.

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    Zoom customers are more than 2x as likely to recommend Zoom to friends and colleagues.

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    In 58% of organizations, executives influence which video conferencing solution the company chooses.

    This is consistent across all company sizes.

    31% of C-level executives would like to know the engagement level of their last meeting.

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    This 360° Conference Camera Might Save Your Next Meeting

    The Meeting Owl captures the whole conference room and automatically highlights people when they speak. Your remote teammates will feel like they’re in the room with you.

    Check out the Meeting Owl 

    Video Conferencing Equipment & Setup

    27% of the time, a team's #1 challenge with video conferencing is finding and booking conference rooms.

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    Companies with 5,000-10,000 employees struggle the most with having enough conference rooms.

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    Today the far majority of conference rooms have a TV or monitor. Very few use tablets to start the meeting.

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    0%

    TV or Monitor

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    Speaker Phone

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    0%

    In-Room Computer to Run Meetings

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    0%

    Screen Casting Device

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    0%

    Tablet for Starting Meetings

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    Tablet for Signing Into Room

    Companies with 200 or more employees are 3x more likely to use tablets to manage their conference rooms.

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    Video Conferencing Benefits & Challenges

    93% of people agree that video conferencing is effective at improving the connectedness of remote employees

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    of companies chose their video conferencing solution based on its ease of use.

    89% of companies still use multiple video conferencing platforms.

    On average, a company switches between 2-3 different conferencing solutions.

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    Results are based on the survey responses of 1,152 video conferencing users.